Lex, the UK’s largest vehicle leasing company, has launched OneCall Commercial, a dedicated team offering assistance with maintenance and service requirements to its commercial vehicle drivers.
The team of advisers have undergone a training and development programme so they have the necessary knowledge and expertise in the CV market.
As soon as Lex is advised that a vehicle is off the road, a technical support co-ordinator will actively manage the downtime and keep the customer updated throughout.-
The objective is to get the vehicle back on the road in the minimum time.
The team also offers customers a number of services including:
- A dedicated commercial vehicle booking and query line.
- Out-of-hours servicing and maintenance.
- Replacement vehicles.
- 24-hour breakdown assistance.
- Replacement windscreens.
- New tyres, batteries and exhausts.
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