ALCHEMY Performance Development completed an additional survey earlier this month, which looked at the how leasing firms handle their prospective customers.

ALD Automotive was voted top of the pre-sale customer service chart.

Fleet decision-makers decided ALD handled pre-sale operations the best last year, achieving a 78.39% satisfaction rating.

The survey, which polled 19 leasing companies, found an average customer satisfaction rating of 73.99% – the lowest score was 69.11%.

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