I have settled in well, and have found my customer service skills developed in my old job are directly transferable to Jaama. I’m thriving on my fast-paced and challenging role.
In the main they are down to earth, pay attention to detail and have high standards – all qualities which I value.
Yes, once the decision to change has been made by a customer, adaptation is straightforward.
Communication is the key to providing good support and most of my day is spent talking to customers, offering technical help and usage advice. I also think education and personal development is important which is why I am taking a Microsoft MSCE training course.
My career has been in a customer service role, most recently spending two years with a large finance firm.
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