ALD Automotive has outsourced its accident management operation to Total Accident Management, a subsidiary of Helphire.

Total now manages all elements of ALD’s accident management service, including its team of 11 staff.

ALD will now offer Tpro, which helps fleets control third-party claims more efficiently, and Fleet Complete for larger fleets that carry self insurance or high excesses.

Total’s e-POINT web-based claims management and reporting system will be at the heart of ALD’s new accident management service, which will be integrated into its existing suite of online services.