Pendragon Contracts has launched a new vehicle returns process, which involves the driver in the inspection, to help alleviate refurbishment costs.

The new system will notify drivers six to eight weeks prior to contract end to offer the choice between collection, extension or vehicle purchase.

A joint inspection is then carried out by qualified and independent vehicle inspectors. The driver is also made aware of how they can minimise costs for their employer by cleaning the vehicle, locating missing documentation, locating spare keys, mending windscreen chips etc.

The new process means refurbishment invoices are produced quicker and remaining issues can be resolved while still fresh in the client’s mind.

Additionally, Pendragon Contracts’ onward remarketing can take place sooner, thereby reducing stocking days.

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