First Choice Homes Oldham installs Quartix vehicle tracking

First Choice Homes Oldham (FCHO) has chosen Quartix vehicle tracking for its fleet after the online system came top for price, quality and technical merit in a European public tendering exercise.

Quartix has equipped 85 of the Oldham property management company’s vehicles with its tracking unit. And, in a separate development, FCHO has commissioned Quartix to connect 17 of its older short-term hire vehicles to Quartix Pay As You Go, the flexible direct-rental tracking solution.

David Thomas, FCHO repairs support manager, said: "Now we can identify where our vehicles are on-screen round the clock and, therefore, send the nearest and most appropriately skilled operatives to a job.

"It means improved service and performance for our customers and jobs gets done quicker."
One of FCHO's biggest problems – the amount of operatives' down-time – has also been resolved.

"This is because the system has the capacity to ring-fence. For example, we can ring-fence a particular depot and that produces information on how long different operatives spend in the depot and, hopefully, why they're doing that," said Mr Thomas.

"We can identify every single depot where people are based and the amount of end time each operative has.

"Furthermore, all trades, from caretakers to security staff, operate our vehicles, and the system allows us to record any time they spend in specific areas."

First Choice Homes Oldham decided to search for a new telematics supplier after its first system was unable to provide the information it required, and downloading proved an extremely lengthy process.

Thomas added: "Basically we don't have enough vehicles for every single operative. Sometimes a person will swap vehicles or if someone is on leave someone will use their vehicle. If any damage is done, or something like that, we can now easily identify the driver."

All drivers are required to use their ID tag so that incidents – whether involving lone working, health and safety or other issues - can be quickly and accurately dealt with.

Thomas said the investment is paying dividends, and sometimes in unexpected ways: "I recently had a complaint from the public about one of my drivers. Fortunately, I was able to quickly identify both the vehicle and the driver involved in the alleged incident."