DHL Supply Chain has implemented Microlise’s Proof of Delivery (POD) solution for the 93 vehicles in its Next Directories furnishing division contract.
The project goals were focused around reducing customer returns, reducing the amount of claims for damage on delivery and an associated reduction in management overhead and costs.
The operation required an electronic POD solution that had the ability to guide the delivery team through a set sequence of tasks, confirming the delivery has been made, as well as capturing any delivery issues – coupled with colour image capture and collecting the customer’s signature.
The Home delivery drivers are guided to each delivery address via an integrated Satellite-Navigation application running on the mobile data terminal.
The Microlise POD application automatically passes the delivery information to the Sat-Nav application each time the driver selects a destination from the downloaded trip list.
The mobile device is also used as an in-cab phone – with a route specific phonebook being downloaded for each trip.
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