Virgin Money appoints CLM to manage fleet maintenance

Virgin Money has appointed CLM to manage the maintenance of its fleet of 48 vehicles.

The bank operates 43 cars across its distribution team and fleet of pool cars, plus five light commercial vehicles.

All vehicles are finished in the red livery synonymous with the Virgin brand.

As the Virgin Money fleet operates on a nationwide basis, the bank wanted to put in place a national maintenance management policy to cover the servicing and maintenance of its vehicles, and to ensure they were serviced regularly and as cost effectively as possible.

The company went out to tender and shortlisted four possible suppliers. After a final selection process, it selected Newport Pagnell-based fleet management provider, CLM.

Geoff Bagley, business and support services manager for Virgin Money, said: “We selected CLM for our fleet service, maintenance and repair work for a number of reasons. 

“A reduction in cost was a factor, but more important was our perception of the service levels that CLM could provide, and their company culture and philosophy.

“The culture of our suppliers is very important to us and CLM have the customer-driven service ethos and approach that we were looking for.

“They represented a very good fit with us from that point of view.”

As part of the maintenance management service, CLM will capture all drivers’ mileages online to ensure that regular service intervals are not missed and that servicing can be booked in line with manufacturer schedules.

CLM's maintenance management service provides drivers with access to a national network of preferred garage servicing outlets which combines franchised, non-franchised, and mobile repairer options.

Through careful invoice management and cost control, via a team of experienced fleet controllers, CLM is typically able to reduce SMR costs for its clients by 8-10%.

CLM manages all garage invoice administration, consolid

ating validated costs to the client in a monthly accounting suite of reports, with full cost centre analysis. Consumables such as tyres, batteries and exhausts are also supplied through a comprehensive network of national suppliers, and are subject to the same stringent event and cost control.