Early adopters using Geotab’s new generative AI assistant

More than 100 fleets are trialling Geotab’s new generative artificial intelligence (AI) assistant, Geotab Ace.

As part of its early adopter programme for Geotab Ace, the fleets have worked with the GenAI assistant providing data-driven answers to more than 1,000 customer questions.

Recurring topics include questions relating to driver risk and safety, diagnostic data and maintenance, fuel consumption and efficiency, and vehicle utilisation.

Geotab Ace is capable of processing vast quantities of data quickly, speeding up time to insight, says Geotab. 

As an example, a response to a question such as “What are my fleet carbon emissions over the past 12 months?” can be provided in seconds.

In this case, Geotab Ace uses filters such as data by fuel type, associated emission factors, and fuel consumption, while calculating thousands of vehicle data inputs over the year.

With faster data insights and easy access to information, Geotab explained that fleets can make better decisions for optimum performance including cost management.

"Navigating through the world of generative AI has been a learning-rich experience,” said Mike Branch, vice president of data and analytics at Geotab.

“As we continue evolving, our focus remains on building upon what we've learned to ensure that we continue offering trusted insights for our customers.

“The early adopter programme is just the beginning, we are thrilled about the value Ace promises, and are looking forward to observing the positive impact it will have on the industry."

Geotab UK reseller, LEVL is one of the Geotab partners participating in the Early Adopter Programme. The telematics provider has been offering Geotab Ace to its customers as a value add to enhance fleet management through smart AI integration.

"Geotab Ace has the potential to be a game-changer in the realm of customer support and efficiency,” said Andrew Pearce, sales and marketing director at LEVL

“The value this innovation provides is immense, not just for customers but also for us as resellers, enabling us to offer unparalleled assistance.

“Geotab Ace is like having a data analyst in your back pocket, ensuring consistent, high-quality interactions. It's a transformative tool that's reshaping our customer engagement."

The development of Ace was made possible through a strategic collaboration with Microsoft, using Microsoft Azure's cloud infrastructure to create a product with Azure OpenAI Service.

Designed with a commitment to privacy and security protocols, Geotab Ace user data is safely handled within Geotab's own secure environment.

In line with its launch of Geotab Ace, the company recently released its Responsible AI Guide, highlighting the unique challenges posed by the development of Ace and how Geotab mitigated and learned from them.