ALD Merrion Fleet maintained its status as the leading contract hire and leasing provider during 2017 in the annual APD Voiceback Tracker results.
The result is based on driver feedback for operators running more than 500,000 vehicles across Europe.
Purchased by ALD mid-last year, Dublin based ALD Merrion Fleet was identified as the industry’s leading leasing provider for the second year in succession in the research conducted by APD Global Research.
The company achieved an overall Customer Satisfaction Index (CSI) score of 93% and a Net Promotor Score (NPS) of 80.
“Our constant focus is on providing a first-class service to customers and maintaining those high service levels through the life of the contract,” explained Natasha Ramsay (pictured), ALD Merrion Fleet’s client services director.
“Our APD customer satisfaction surveys play a huge part in evaluating every element of our supply chain. Any driver feedback graded as average or below is automatically followed up within 24 hours. We fix any issues by working with suppliers to fine tune our service offering,” she added.
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