Our Customer Service is more than just an SLA, it’s a commitment to resolve your query as soon as possible.
In a world of SLA’s, graphs and management information it’s important to remember that Customer Service is more than just a tickbox. That’s why each Ogilvie Fleet Customer has a dedicated Customer Service Executive which gives you a consistent, informed, response to your call.
Our approach has certainly impressed our customers and the industry. This year we’ve won the 2012 Fleet News Customer Service Award and the FleetEye CSI award for Highest Customer Satisfa
ction for the second year in succession.
The independent panel of Fleet News judges said “Good old-fashioned customer service won this award for Ogilvie Fleet. The company focuses on relationship building and offering the personal touch to each and every one of its customers”. We’re delighted because this is exactly what we set out to achieve, we don’t want to be just a supplier, we want to be your partner.
We’re not owned by a bank or car manufacturer so we’re not unfairly influenced or obliged to recommend vehicles that don’t suit your business. From order to collection we believe in trust and transparency and we believe this is what our customers enjoy the most.
Ogilvie True Cost is an initiative to become more transparent with our pricing. The True Cost of leasing isn’t simply the monthly rental. Businesses should also consider fuel costs, National Insurance contributions, lease rental restrictions and corporation tax.
Ogilvie True Cost does this for you and we display it clearly on each of our quotes so you can make an informed decision about your next vehicle.
In recent years, the Ogilvie Fleet name has become synonymous with the delivery of innovation and new technology. Our stunning Mifleet Showroom has already received a prestigious 2012 Fleet News Award nomination for being one of the best new fleet industry innovations.
Push data, live fleet information, stunning graphics and a simple web based interface make Mifleet the Fleet Managers new best friend, providing all of the critical information needed to easily manage your fleet 24 hours a day.
If you’re looking for a fresh approach to leasing, email, call or simply visit one of our offices. There’s no need for an appointment, just pop in and enjoy a warm drink and an informal chat about how we can deliver you more.
This is the art of vehicle management.
Find out more by clicking to www.ogilvie-fleet.co.uk from your desktop or smartphone.
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