Fleet in focus: Gamestec

Peter Kowalczyk, fleet manager at Gamestec, admits to being apprehensive about changing from a pump price fuel card to a fixed price one last year.

“We were very much focused on using supermarket forecourts,” he says. “We were achieving 99.5% supermarket fill-ups month on month. Our big fear of switching was having to move away from that.”

But, at the same time, Gamestec did not want to remain with its then fuel card provider Allstar and continue paying a transaction fee every time its 530 drivers filled up. 

“Our transaction charge kicked in February last year and it was costing us £2,500 to £3,000 a month,” says Kowalczyk.

“That was the last straw. Prior to that, the reporting was wrong, charging was occasionally wrong – there were a range of issues.”

Gamestec considered a number of fuel card providers and resellers, before opting for a Shell fuel card provided by Juice Fuel Management.

Kowalczyk chose Juice Fuel Management, rather than going directly to Shell, as it “had additional clout due to the fuel volume it manages”.

Coverage was a key consideration and Gamestec chose Shell over other providers as it has “a good network”.

“We made sure that there was a Shell station accessible for all of our drivers,” says Kowalczyk.

All of Gamestec’s 530 vehicles (440 cars and 90 commercial vehicles) use fuel cards and the fleet is diesel-only.

Four hundred of the cars are job-need vehicles used by collectors and engineers. The remaining 40 cars are management grade/user-chooser vehicles.

The engineers operate in regions and have to respond within two hours of a repair call coming into Gamestec’s call centre.

Collectors, meanwhile, have set routes to follow with a specific list of sites that they need to attend each week.

Juice Fuel Management worked with Gamestec to map employees’ home postcodes, Gamestec’s depots and key locations, and the forecourts that employees had been filling up using the Allstar fuel card.

They found that, out of 7,600 Allstar sites, Gamestec employees were using around 700. On average, employees lived less than three miles away from a Shell site and those that didn’t were also a fair way from a supermarket. The sites they usually filled up at were less than a mile away from a Shell site.

Gamestec was out of contract with Allstar, so switching to Shell was straightforward.

Drivers were informed that they could use the Allstar card up until midnight on a certain day, and the fleet team then shut down the cards manually.

The new Shell cards were active from the first day of the month. Gamestec opted for a fixed price fuel card, based on Platts price, which can be used at any Shell station.

“It’s making a huge saving for us compared to the national diesel average, which is what we have always tracked our prices against,” Kowalczyk says. “We were always 2p under the national diesel average and, since we moved to Shell, we’re 5p under.

“We’ve saving £5,000-6,000 a month easily, including transaction charge savings.”

Kowalczyk acknowledges that the price of diesel has fallen since Gamestec switched to Shell in July last year. However, the move is still saving the businesses thousands of pounds each month in transaction fees alone.

Fuel economy is something that Kowalczyk is now closely monitoring.

“Historically we couldn’t get any useable information,” Kowalczyk says. “There was an element of drivers not giving mileages when they filled up, but also our fuel card reporting would arrive sporadically. And if information was wrong we couldn’t change it.

“Now, if we have an issue like a driver giving the wrong mileage, we can go online and amend it.”

Gamestec is in the process of rolling out driver training to all of its regions, following  Kowalczyk and five other employees becoming trained driving assessors last October. They have already trained all of the drivers from one region on how to drive more safely and fuel efficiently, and those drivers have reacted positively.

“We’ve not had anybody that has thrown their toys out the pram, but they are obviously a bit nervous about what it’s all about,” Kowalczyk says.

“As much as you try and explain the training in advance, they will always think the worst. But once you’re in the car with them they realise the training is useful. The feedback we have had is that it was worthwhile and it has made a difference.

“Driving more economically and avoiding speeding fines does affect their pockets, so it’s useful for them.”

Kowalczyk says that the “people aspect” is one of the things he enjoys about fleet management. He switched from running Gamestec’s call centre to fleet management in 2011.

“I try to see drivers as much as possible because it makes a massive difference,” he says. “I want fleet to be more approachable. I want them to feel they can talk to me about anything. Everything we do we try to communicate straight to the driver so, when you’re giving them tips on what to do in the winter, they read it and they take it in because they know who you are.”

Gamestec has appointed AA DriveTech to deliver a series of driver workshops at its eight main depots throughout the country.

The workshop uses Votech audience response technology.

“It’s very interactive,” Kowalczyk says. “The drivers watch a video and then they are prompted to push a button on the Votech technology and then discuss it.” So far Gamestec is yet to see a reduction in its accident rate. But the rate has plateaued and Kowalczyk expects it to fall, once all drivers have been trained.

Fuel economy has been improving, month-on-month.

“We take the manufacturer’s mpg figure and work to 80% of that as a realistic achievement, and measure drivers based on that,” Kowalczyk says.

“If anyone is underperforming, we speak to them and make sure that the information is correct.

“Everyone who is above a figure we give a pat on the back. We don’t give them a financial reward but this year we will issue them with a letter of congratulations. It’s to keep them motivated to make sure they know it’s something that is important to the business.”

Kowalczyk has not ruled out introducing hybrid and electric vehicles to the fleet in the future, especially in light of the ultra-low emission zone in central London, which is set to be introduced in 2020.

“We’re constantly looking at hybrid and electric vehicles,” he says. “We’ve got people that work in central London so we’ve got our eye on the changes there.

“But it’s about finding the right vehicle at the right cost. We don’t want to move to hybrid and electric vehicles just as a bit of statement, we want to do it when it makes business sense and when it makes sense for the drivers as well.”

Each time Kowalczyk replaces vehicles he looks to reduce CO2 emissions.

In the past, the bulk of the car fleet was Vauxhall, with engineers using the Astra estate and collectors using the Corsa.

However, over the past couple of years these have been replaced with the Škoda Octavia estate and the Seat Ibiza.

The decision to switch was based on making sure vehicles were fit for purpose – and lowering emissions.

The shape of the latest Vauxhall Astra meant that Gamestec’s engineers could no longer fit all of their equipment in.

Kowalczyk also wanted a vehicle with emissions below 100g/km.

“It was the same with the collector vehicles; we wanted something more efficient,” he says.

“Every time we change a vehicle we look to push down the CO2 as much as possible – but to make sure it is fit for purpose, too.”

Gamestec’s cars are on contract hire, with maintenance.

Every time Gamestec needs a vehicle or batch of vehicles, it gets a quote from three providers: Arnold Clark, TCH and Marshall Leasing. The bulk of the car fleet is currently with Arnold Clark.

The 90 commercial vehicles – half of which are 3.5 tonne Luton vans (with tail-lift), along with car-derived vans and standard panel vans – are all on flexi-lease arrangements, predominantly with Reflex.

The vans are kept for three or four years and the decision to use rental, rather than contract hire, is based on price, not flexibility.

“We have always used flexible rental suppliers, purely because of the rate we get,” Kowalczyk says.

“We have priced up contract hire and it doesn’t work out any cheaper.

“We work closely with Reflex on building new vans and increasing payload so we can get more machines on the van.”

All of the vans from Reflex have telematics devices fitted and Kowalczyk is making use of the the data produced to monitor driver’s speeding events.

“We’ve not ruled out fitting telematics in cars but that’s not something we’ve invested in,” he says.

“It’s a big cost and we need to make sure we can do something with the information.”

Tackling a £25,000 parking fines bill

Gamestec drivers racked up £25,000 in parking fines last year, due to the nature of their work.

“We have to park in town centres, and loading areas are getting like gold dust,” Peter Kowalczyk says. “Some of the tickets we get are because drivers are in a loading bay, but the parking attendant does not see them loading or unloading. That’s because the driver takes the machine into the site, but then they have to install the machine and get back to the van.”

In some instances, Gamestec has successfully appealed – last year it was successful with 42% of the fines it contested – but Kowalczyk wants drivers to place a sign in the vehicle to explain that they are at a site nearby, delivering and installing a machine.

Another issue, with some councils, is that loading and unloading is only permitted during certain hours, so  Gamestec is now planning its drops to ensure they fall within those hours.

Kowalczyk has updated the driver handbook to include information on what not to do, issues drivers need to be aware of and what the parking fine process is.