VOLKSWAGEN has enhanced its service to fleet customers after creating a new service in association with Mondial Assistance. The administrative support service allows VW's fleet managers to spend more time on the road through a number of packages supplied by Mondial.

Through the Volkswagen Administrative Support Service, Mondial offers a dedicated telemarketing department, co-ordinates appointments and provides sales staff with directions to each meeting using Autoroute Express, while also providing administrative support. A spokesman for Mondial Assistance said: 'The new system actually partners a dedicated fleet co-ordinator at Mondial Assistance with two VW fleet managers. The fleet co-ordinator comes to understand the customer's needs and can play a wider role in assisting the fleet managers, which in turn, provides an even greater dedicated resource.'