The slump was blamed on lower vehicle sales, partly as a result of the company's continuing pullback from low-margin fleet business as well as lower retail sales and the decline in residual values. However, chairman Richard Allen said an increase in turnover from accident repair, incident management, contract hire and leasing and central and other activities was not enough to offset the reduction in vehicle purchases.
The company's accident management arm, Network Services, will grow in parallel with the expansion of Nationwide, the UK's largest single group of independent body repairers The company's decision to develop both businesses follows a in-house survey which revealed that 84% of fleets could be losing money through inefficient accident management processes.
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