WINDSCREEN replacement firm Autoglass has merged its call centre and operations teams in a bid to speed up its service to fleets. The move means fleet drivers can give details and book mobile workshops in one call. Autoglass claims this will increase efficiency and minimise inconvenience. Nigel Doggett, director of Autoglass, said: 'From the moment a driver contacts Autoglass, to the successful completion of their glass service, the process is one seamless experience.'