Mitsubishi Motors in the UK is delighted to announce that their ‘Dealer of the Year’ for 2011 is Smithy Garage based in Gwynedd, Wales. The award was presented to John Roberts, a Director of the franchise at Mitsubishi’s annual Dealer Conference, which took place at the Celtic Manor Resort in Newport last week.

Smithy Garage recognises the importance of a good customer experience and as a result has held a maximum 5 star rating in the Mitsubishi Motors Customer Service Score programme since its launch in June 2011. This means that between 95% and 100% of their existing customers would recommend Smithy Garage to their family and friends.

John Roberts, director of Smithy Garage, said: “It’s always a pleasure to receive any award and Mitsubishi Dealer of the Year is a tough one to get because the competition is so good. As owners of the business, we know that this can only happen with the dedication and professionalism of loyal staff.”

Mitsubishi Motors in the UK’s managing director, Lance Bradley, said: “Smithy Garage has always been a strong advocate of ‘Excellent Service’ and they have been ambassadors for the brand for many years. The service they offer inevitably results in strong sales and after sales success, with very happy customers returning to them time after time.”