North West-based motor claims and legal expenses insurance provider Broker Assistance has begun rolling out an enhanced on-line service system for new and existing customers.

The suite of web-based tools includes claims tracking and risk management applications, which allow brokers and fleet managers to accurately monitor their claims, identify any potentially problematic trends and in turn proactively reduce their risk and exposures.

Nicholas Brand, director of Broker Assistance, said: “We provide a complete end to end claims handling service for many of our clients, but some customers will require additional information that they can access and manage themselves through the functionality of our web portal.

“Managing a portfolio of vehicles either as a fleet owner or a broker requires detailed information about an accident as well as the repair process and the various required services thereafter. The portal allows full access to file notes and general information relating to ‘heads of claim’.

“By providing our clients with access to this type of information, they can make a positive impact on their own exposures and loss ratios; track the progress of live claims and run off comprehensive management reports. Our system will also allow for self declarations including MTAs as well as the production of policy documentation with some of our product line.”

 

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