Jim Hannah (pictured), operations director at Ogilvie, is donating his £500 jackpot from CAP’s annual customer survey prize draw to automotive industry charity BEN.
The prize draw came about because CAP invited all customers to complete a Net Promoter Score (NPS) to gauge satisfaction rates.
Those who completed the questionnaire were put into the hat and the draw held.
Hannah said: “I do a lot of work with CAP and participate in a number of customer feedback areas to help give views from a client perspective.
“Businesses can only further improve by listening and reacting to customer comments. If we help our suppliers that, in turn, benefits Ogilvie Fleet and our own clients.”
Jim Ingleby, CAP marketing executive, said: “It is important that customers such as Jim Hannah are given a voice and an opportunity to comment. We listen to all customer feedback particularly from key customers, such as Ogilvie Fleet.”
BEN is a charity that Hannah regularly supports. He added: “I was surprised when I had won as you very rarely hear anything after completing surveys such as these.
“As this competition was motor trade orientated it seemed appropriate to donate the money to a worthwhile charity operating and supporting the industry.”
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