Telematics provider Masternaut has announced the expansion of its senior management team with the appointment of Jon Gilbert as group customer service director.

Gilbert joins Masternaut from a long career in the vehicle leasing industry, most recently at fleet funding company Alphabet.

At Masternaut, Gilbert is responsible for directing and developing the customer service delivery programme across Europe, with a focus on designing and implementing consistent processes, improving efficiencies and increasing customer retention. Masternaut has more than 10,000 customers.

"My experience is within Masternaut customer companies, so I will bring a highly relevant perspective and deep understanding of customer needs to my role at Masternaut," commented Jon.

"As businesses require access to more complex features and reporting, it will be especially important to have rigorous customer delivery processes in place, so that we can meet the exact requirements of our customers.

"In my new role I look forward to working closely with Masternaut’s European-wide team to further strengthen its offering, delivering a consistently proactive, accountable and above all personal approach to customer service."

 

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