Rental customers warned of disruption when DVLA axes paper counterpart

The vehicle rental industry is warning customers that the Government's plans to abolish the paper counterpart to the photocard driving licence could leave them facing increased costs or queues when picking up their vehicle.

The British Vehicle Rental and Leasing Association (BVRLA) is concerned that a suitable alternative will not be in place if the paper counterpart is abolished from January, 2015. 

But, the Driver and Vehicle Licensing Agency (DVLA) told Fleet News this week that it will not be abolishing the paper counterpart in January.

Instead, a DVLA spokesman said: “The driving licence counterpart will be abolished in early 2015. An appropriate date is currently under consideration and will be announced in due course.”

The counterpart, which has been around since 1998, is being axed as part of the Government's drive to reduce red tape and bureaucracy.

However, the BVRLA claims that political pressure to speed up the process now means the DVLA is set to renege on its promise to provide the vehicle rental industry with an affordable and workable alternative for checking the counterpart in real-time.

There are around 10 million vehicle rental transactions in the UK each year and the majority of rental bookings are approved very quickly and at no cost by checking the driver endorsement and qualification information contained on the driver licence counterpart.

Failure to make these checks can nullify insurance cover and potentially result in an unlicensed driver being allowed to rent a vehicle.

The BVRLA says that absence of the industry-specific online solution promised by the DVLA will leave rental branches having to use potentially costly or time-consuming alternatives.

For example, they may use the agency's premium rate telephone service or rely on customers sharing access to their online driver records via a print-off or smartphone screen. 

"Our industry handles more than 10 million vehicle rentals each year and provides a swift and professional service to customers at some of the busiest transport hubs around the UK," said BVRLA Chief Executive Gerry Keaney.

"Rushing the abolition of the paper counterpart before the DVLA is ready with a real-time driver checking service is going to cause huge disruption and may result in customers having to pay to have their own driving licence details verified.

"We applaud the Government's attempts to reduce red tape and bureaucracy, but this piece of poorly-timed political point scoring could cause chaos for our industry and its customers during this busy festive season."

For the latest on the DVLA's plans, see this week's Fleet News.