Motiva move to boost strong service element

Motiva has reinforced its personal approach by appointing a Customer Service Manager for the first time.

Peter Clarke, who has more than 30 years of experience in the fleet industry, started work this week.

He’s been given the task of developing the ‘people come first’ ethos which has helped Motiva become one of the top five independent companies of its type in the UK. He’ll also oversee the administration team at the company’s headquarters in Longton.

Clarke, , arrives from telematics firm Masternaut, based in Leeds, and has previously worked for Arval and Alphabet.

“The company’s customer service element is already renowned throughout the industry, but I’m keen to take it to the next level,” said Clarke.

“Any business can simply look at cost and shave a few pounds or pennies off here and there, but Motiva have been quick to recognise it is actual value for money which is more important.

“My task will be to develop what is already in place – to take the company’s unique selling point one step further.

“I’ve worked for several firms and dealt with fleets of all sizes, from SMEs to large corporates. It’s an industry I know inside out and that experience will hopefully help me to play a leading role in the Motiva success story.”

Sales and Marketing Director Peter Wright said Clarke will be a huge asset to a team he describes as ‘the friendly face of fleet’.

He said: “Providing clients with the best value and service at all times is a policy that has been fundamental to growth and is one which sets us apart from our rivals.