Motiva Group is launching a new accident management package, MotivAssist, which will go live in April.
MotivAssist will replace Motiva’s existing accident management scheme as part of the company’s drive to become a ‘one-stop shop’ for customers.
It intends to offer fleet managers the security of knowing all aspects of vehicle repair and replacement will be dealt with efficiently with minimum down-time.
Motiva claims that it will be the best way to manage incident-related costs, implement effective process control and recover losses.
Peter Wright (pictured), sales director at Motiva, said: “Road accidents will always happen, but finding the time or resources to manage and resolve issues relating to them can sometimes be near impossible.
“This will take all of the inconvenience involved away from clients because we’ll organise everything for them and we think it’s an attractive proposition.
“It’s a comprehensive accident management package which will very much enhance our list of services and our goal to offer a complete range of solutions.”
Wright said that Motiva’s new package, the result of a partnership with Complete Vehicle Support (CVS) based in Manchester, will represent a big improvement on what the company has offered in the past.
He said: “We did have an accident management scheme before, but we felt it wasn’t providing the same customer service that we like to give to our customers.
“We’ve now teamed up with CVS, who have a similar business approach to our own, and we’re sure existing customers will notice a big difference.
“With some accident management schemes, clients can become just an account number – it can be like dealing with a big insurance company. But we want to offer peace of mind with the personal touch.
“With a single phone call, we’ll take over every aspect of process, whether the accident is the fault of our customers or not and whether it involves cars, vans or trucks.
“We’ll provide an around-the-clock service that takes care of everything from insurance issues, repair or replacement of vehicles, courtesy cars and delivery.
“It will basically minimise disturbance in the day-to-day life of the driver and enable both them and their fleet managers to concentrate on their business.
“And we’ll make sure our clients are looked after at each and every stage because that’s what we’re all about – we’re people people.”
Motiva is pledging to use its own vehicles as courtesy cars to keep clients on the move should accidents happen within a 50-mile radius of their Stoke-on-Trent headquarters.
That means clients should receive a better specification of replacement than might otherwise be the case.
Wright added: “We’ll supply relief vehicles from our own stock, whether it’s a car, van or truck, and we’ll match them as much as possible to the one involved in the accident.
“I know it can be annoying when people who drive an executive saloon, for example, end up driving a courtesy city car.
“It’s another addition to a package that’s tailored to our customers’ needs and which demonstrates our dedication to clients.”
Colin Halliwell - 01/07/2014 00:15
For the past five years or so I have worked freelance for Just Hire Solutions and more recently Kindertons accident management in Bristol mainly preparing, checking and delivering Taxis (courtesy taxis), all of Wales, Southern england, and South west England, preparing all necessary Doc's, chipping Meters, organising the 'plating' of Taxis with the Local Councils, delivering to the Client and then collecting same at the end of the Hire period (Mostly Insurance jobs), looking for similar job. Col;in Halliwell