Westminster City Council will be replacing its Civil Enforcement Officers (CEOs) with Traffic Marshals, which could prove good news for fleets.
Marshals have been used in Leicester Square in London to assist delivery drivers since the area was redeveloped a couple of years ago and they were also successfully deployed during the London 2012 Olympics.
Marshals are fully trained CEOs and still have the authority to issue penalty charge notices (PCNs), but their primary role is to help manage vehicle access and to ensure deliveries are carried out quietly for residents and effectively for businesses, with minimal impact to the West End transport network for motorists.
Later this year Westminster will also be making changes to its back office payments and appeals processes, which aims to make it easier for companies to pay and appeal PCNs.
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