Ogilvie Fleet has won its fifth Experteye award, making it the most successful winner of the company’s annual customer service awards to date.
The contract hire and leasing provider, which operates a fleet approaching 12,000 company cars and vans, was recognised for its customer innovation, with a special accolade at the 2015 awards in Mayfair, London.
It follows four Experteye customer service awards in the category for fleet operators with up to 250 vehicles over the past four years.
The customer innovation award was presented to Ogilvie Fleet sales and marketing director Nick Hardy by Rick Yarrow, Experteye’s managing director, in recognition of its innovative approach to the measurement and deployment of customer satisfaction initiatives.
Ogilvie Fleet is one of many contract hire and fleet management companies to use the feedback from Experteye’s Fleeteye CSI survey for ongoing service initiatives and one of its most recent initiatives saw implementation of the Touchpoint driver feedback programme.
The award for customer innovation is in response to the very high level of engagement of Ogilvie Fleet’s customers in the survey, the significant number of service advancements made as a result of client feedback and the excellent customer satisfaction levels achieved.
Hardy said: “To compete, to grow, to make a profit that allows us to reward investors and then also invest in our own future, we have to be different...be better. The way we do that is through great staff and a complete and total commitment to providing the best customer service and solutions.
“We listen to our customers, agree processes and procedures that are deliverable and then strive to achieve or exceed clients’ expectations every time across the entire business."
Picture caption: Nick Hardy, Ogilvie Fleet sales and marketing director (left), receives the award from Rick Yarrow, managing director, Experteye.
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