Auxillis strikes claims management deal with Howden

Auxillis is partnering with Howden’s corporate and commercial division to provide its claims management service, including vehicle replacement and repair services, and first notification of loss (FNOL) provision.

Howden UK and Ireland is part of global insurance group Howden, and one of the largest specialist insurance distribution groups in the UK.

The collaboration gives Howden corporate and commercial clients access to the Auxillis solution. 

From the first point of contact expertly gathering information and assessing liability, to vehicle recovery, coordinating repairs and arranging replacement vehicle hire, Auxillis says that the partnership is focused on enhancing the client experience during what is often a challenging time. 

By delivering exceptional client service and support, it says, the service provides peace of mind and improves the overall claims journey.

Phillip Witterick, Auxillis commercial director, said: “Auxillis is delighted to announce its partnership with Howden UK&I’s corporate and commercial division. 

“Howden is, of course, a hugely successful and respected brand and this collaboration underscores the shared commitment of both organisations to delivering exceptional client service, fostering brand loyalty, and driving organic growth. 

“This strategic partnership marks an exciting chapter for both companies as we continue to prioritise innovation and excellence in delivering industry-leading service and support.”

Richard Graham, head of claims and risk management for Howden UK and Ireland’s corporate and commercial division, added: “We are thrilled to partner with Auxillis, a leader in accident management services. This collaboration aligns with our commitment to deliver unparalleled support and innovative solutions to our clients when they need it most. 

“By combining our expertise with Auxillis' extensive repair capability and mobility solutions, we can ensure our clients are back on the road quickly and the impact to their business is kept to an absolute minimum.”

Established in 1992 Auxillis is part Zigup, which specialises in accident management support, legal services, fleet management and policy fulfilment services. 

Auxillis operates with fleet of 13,000 owned vehicles of 60 vehicle types, with a repair network spanning 300 bodyshops UK-wide. 

Auxillis’ contact centre operation is in Peterlee, County Durham.