Repair Link upgrades its system to give clients ‘greater control’ over accident costs

Repair Link has just completed a recent upgrade of its bespoke operating system to give greater control over performance and targets.

The accident repair management company recognised the rising need for complete insight and control over the cost of accident repair management; not just in terms of the actual cost of repairs, but in operational costs such as key-to-key times, claims processing and management information.

The new system allows for a much more analytical approach in both operations and benchmarking.  The true cost of a vehicle accident to a client’s business is often not fully understood and putting in controls and measurements to identify all aspects of the repair process and providing accurate data can empower fleet managers to make informed decisions and optimise their fleet operations. 

In real terms what this means is that Repair Link can apply individual KPIs and controls that are unique to their client’s operational needs in order to ensure the management of their accident repairs are in line with their own business.

Jason Ingham, managing director of Repair Link, said: “We have always operated with our own bespoke back office system as this gives us complete autonomy over what we need as a business and what we can offer our clients.

“Being bespoke means that we don’t have to wait until scheduled upgrades are planned into a system, we can react and adapt our systems quickly and effectively. Customer requirements can change at such a fast pace - it’s important for us to be able to adapt and change at the same speed.”

In a survey conducted by the RAC last year, it was found that the average cost to a small to medium sized business for having a vehicle off the road, not taking into account the actual repair costs, was around £500 per day, and with one in 136 of the 34 million vehicles on the UK roads being reported as being in a road traffic accident, there is no surprise that businesses across the country are wanting to gain a greater control and management of these costs.