Green Motion has implemented a range of new initiatives to improve customer service, including lower damage charges.
The eco-friendly car hire company has implemented a simplified pick-up and drop-off process and increased customer information in regards to vehicle damage.
In response to customer feedback, Green Motion has reviewed its damage matrix to make it more detailed.
These actions have led to Holiday Autos reinstating Green Motion’s services on its website.
Customers now also have until 10am the following day to report any pre-existing damage on the vehicle.
The company says this is particularly useful when the car is collected in the dark or poor weather.
“In truth, we’ve improved much of the customer experience based on what our customers have told us,” explains Will Wynter, UK franchisee development manager.
“Our team has listened to customers and endeavoured to fulfil all possible improvements. We’re really pleased with the results, and our customers are too.
“The vast majority of our customers have long been happy with our service but these changes have been made to ensure that each and every customer enjoys an excellent car hire experience with us.”
To make customers aware of potential damage, a specially-created video to help customers identify defects and check vehicles correctly will be shown on pick-up and a reminder leaflet will be placed inside vehicles to reaffirm responsibilities and advise on damage hot spots.
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Matt has been an automotive journalist for eight years. As senior staff writer he is responsible for the automotive content on Fleet News and also contributes to Automotive Management. Prior to this, Matt worked in the automotive industry for 10 years.
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