Robins & Day reopens aftersales sites

Robins & Day, the manufacturer-owned car dealership group by PSA Retail will, has reopened all of its 45, UK-based aftersales sites.

The business kept its five UK Parts Hubs open throughout April and progressively moved towards having 80% of its sites open by May 4; operating aftersales services exclusively for NHS staff and other key workers.

Its remaining sites are now open, offering aftersales services (including maintenance, repairs and MOTs) to all customers with pre-booked appointments.

Showrooms will remain closed until further notice, but the Robins & Day centralised call centre will continue to be open, offering advice, bookings and appointments to both sales and aftersales customers.

Sales teams will remain available online or via the phone and can coordinate contact-free home deliveries across the country, or click & collect from sites.

James Weston, CEO Robins & Day, said: “As we look to reopen all our UK sites in line with government advice, we wish to reassure both customers and employees that their health and wellbeing is our highest priority. Not only will we be implementing the government’s guidelines, but also our own PSA Groupe health and safety protocols, which include our ‘Safety First’ audit. Only when we are satisfied that measures are established and fully adhered to, will our businesses reopen - in a safe and compliant manor.

“We are excited to be able to provide new and used car sales via click & collect* or our delivery service during these exceptional times. Customers wishing to arrange a vehicle repair, service or MOT, or discuss buying a new or used car, can do so via our friendly remote bookings team.”

It is expected that showrooms will reopen from June 1, as the country enters the next stage of the Government’s lockdown relaxation – enabling non-essential retail sites to reopen.