Lightfoot launches FNOL service

By Matt de Prez

29 May 2020

Lightfoot has launched its First Notice of Loss (FNOL) service to the fleet sector, alerting fleet managers to incidents and helping to enhance duty of care to drivers of fleet vehicles.

The new service, which is available as an add-on to Lightfoot’s existing range of services, sends notifications within ten minutes of an incident; detailing the severity of the incident, the vehicle involved, its location, direction of travel, g-force caused by the incident, the vehicle’s speed at the time of the incident and the current status of the vehicle.

It enables fleet managers to instantly assess the level of response required. Drivers can then be contacted to check on their wellbeing, to establish if attendance by the emergency services is needed, or if vehicle recovery is required.

The FNOL also provides information for fleet managers to pass on to their insurance cover provider, if required.

Mark Roberts, founder and CEO of Lightfoot, said: “FNOL has been a service that our insurance partners and clients have been interested in for some time. Based on discussions with both, we have created a solution that meets all their requirements, leading to a safer working environment for drivers and a more effective method of claims capture for fleet managers and insurers.”

Trialled earlier this year and refined for release in May 2020, Lightfoot said its FNOL solution has been “well received” by those involved in the testing.

Adrian Davies, global fleet and cost manager at Genus ABS, integrated the solution into his Lightfoot package during trials earlier this year. He said: “The FNOL feature has become a great help to our business. Earlier this year, we had an alert come through at 3.30am, due to a driver slipping on black ice and going off the road. This was priceless information allowing us to react instantly to check on the driver’s welfare and to get the correct level of help arranged. The FNOL has been a great addition. Now, we can act fast and ensure drivers are safe should a road traffic accident occur.”

Following its VisionTrack partnership, which has seen the integration of VisionTrack camera footage into Lightfoot’s web-based Fleet Manager Portal, the company says it now provides a suite of solutions that further enhance driver safety and wellbeing.