UK's best motorway service stations revealed

Rugby Services, on the M6, has been named the UK's best motorway service station.

The site, operated by Moto, scored 100% in a satisfaction survey carried out by Transport Focus.

Transport Focus spoke to more than 31,000 visitors at 119 motorway services in Great Britain about their views on the toilets, staff, value of the food and drink, electric vehicle charging and the impact their visit has on drivers’ mood.

In the survey’s fifth year, motorway service operators have once again performed well overall with 93% of visitors happy with their visit.

Five of the top 10 best service stations are operatated by Moto, with its Donnington Park site placing second.

Anthony Smith, chief executive of Transport Focus, said: “As many people gear up for a half term getaway, motorway services provide a great place to stop and take a break. Many of us, when we think services, think about stopping for a toilet break – it's reassuring to see that these are consistently highly rated.

“Our survey shows motorway service operators deliver good overall customer experience and facilities, but visitors don’t always feel they get value for money. Services continue to do a good job of their most important safety function – allowing drivers to rest and relax before getting back on the road.”

The research found that ratings are lower for the HGV facilities than for other elements and the lowest ratings are for number of showers and value for money. HGV drivers are also less happy than other user types with the quality of the road surfaces in the MSA, the layout of the parking area and the safety and security of vehicle while left in the car park.

The full report can be viewed at: https://www.transportfocus.org.uk/publication/motorway-services-user-survey-2022/

UK's top 10 motorway service stations: