Certas Energy updates fuel card to combat fraud

Certas Energy has re-launched its digital fuel card, FuelTapp, to mitigate the risk of fuel fraud and reduce the time it takes for drivers to get an account set up.

New functions include the use of facial identification when applying for a digital fuel card, cross-checking your picture with your driver's licence.

In addition, all existing functions have been enhanced for a better user experience, says Certas Energy. 

According to research commissioned in 2019 by Shell, two-thirds (65%) of fleet managers in the UK have seen fuel-related fraud as a major issue for their business, and roughly half (48%) said that more needs to be done to tackle the problem.

Activities like cloning and stealing fuel cards have worsened in recent years, costing businesses thousands of pounds each incident, says Certas Energy.

Since the introduction of this digital fuel card, hundreds of FuelTapp customers have reported zero incidences of fraud or crime.

The company also states that the switch to a virtual card has resulted in a major reduction in paper waste and plastic production.

Paul Boulton, fuel card sales manager at Certas Energy, said: “FuelTapp was first introduced to address the safety and security of drivers across the country, and the millions of pounds of fuel fraud plaguing our industry. 

“These updates have provided an additional layer of protection, ensuring Certas Energy fuel card customers are fraud-proof.”

Companies can now set up a secure FuelTapp account in just 30 minutes at one of Certas Energy’s 17 bunker sites nationwide.

He added: “Our dedicated team will continue to enhance the app’s capabilities so our customers can feel reassured that it addresses today's and tomorrow’s fuel fraud and theft challenges.”

The FuelTapp app is available to download via the App Store and Google Play Store.