Day’s Fleet partners with Motor Assist to enhance incident aftercare

Day’s Fleet has partnered with Motor Assist, the incident management specialist from AX, in a multi-year agreement to enhance its accident management operations.   

The family-owned motor group said it has adopted Motor Assist’s services to "enhance efficiency, reduce vehicle downtime and align with its emphasis on personal customer service". 

The partnership with Motor Assist represents an expansion of the long-standing affiliation Day's Fleet has had with AX.

The aim of this new deal is for Motor Assist to double the number of vehicles receiving its support by the start of 2025

Caroline Lee, operations manager at Day’s Fleet, said: "With thousands of vehicles under our management, and a growing roster of corporate and private clients, we wanted to ensure that customer outcomes exceeded the already high standards we had set ourselves."

The modular solution provided by Motor Assist allows Day’s Fleet to tailor the service it receives.

Mark Young, account director at Motor Assist, said: “In a complex sector such as accident and claims management, a thorough understanding of your partner’s business is absolutely essential. 

“Our history with Day’s Fleet and shared ethos mean that integrating our operations has been very smooth, enabling Day’s Fleet’s private and corporate clients to benefit from a full accident management solution from the off.

"Our aim was to ensure its business growth was supported rather than hindered by this demanding aspect of managing a large volume of vehicles.” 

Central to the proposition is the non-fault replacement vehicle hire service to enable Day’s Fleet customers to return to the road "with minimal disruption following an incident".

As well as receiving a like-for-like replacement vehicle, Motor Assist provides drivers with support at each step of the claims and repair process.