National Windscreens has signed a further three-year sole supplier contract with rental fleet company SHB Hire following a competitive tender process.
The companies have worked together for more than 10 years and SHB Hire re-tendered to ensure it was receiving the best service available, as well as value for money.
Rick Williams, procurement manager for SHB Hire, said: “During the time National Windscreens has worked with SHB it has proved that customer satisfaction sits at the heart of its operation.
“Both companies have grown significantly over the past 10 years, but National Windscreens has continued to deliver the standard of service we need in able for us to offer our customers a great experience right across the UK.”
National Windscreens was retained for a number of reasons in addition to customer service, including Partscheck, its glass identification software, said Williams.
Introduced last year, Partscheck, which is currently running at 99.5% accuracy, ensures mobile glazing technicians arrive equipped with the correct replacement windscreen should it be required – supporting the company’s commitment to completing all jobs ‘right first time’.
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