RAC has signed a two-year contract with National Windscreens for the supply of glass for its fleet of 1,500 patrol vehicles as well as for all vehicles covered by the company’s Accident Management division.
Roadside assistance service RAC Breakdown has more than seven million members and in 2014 the RAC's patrol force attended to 2.3 million rescue breakdowns. A roadworthy fleet is absolutely vital in the ongoing provision of this service as any time patrol vehicles spend off the road can impact on the RAC’s ability to assist its customers.
National Windscreens' ‘time to serve’ played a key role in securing the contract, as regional sales and marketing director Martyn Bennett confirms: “Our ability to offer a quick, high-quality service is valued by all of our customers, but especially fleet clients whose businesses can lose revenue if vehicles are off the road for too long.”
National Windscreens’ commitment to completing every job ‘right first time’ is underlined by the company’s investment in technology, its fitting centre network and its skilled workforce.
The company recently introduced ‘Partscheck’ software which is designed to identify the correct replacement glass using just the vehicle registration number and is currently running at 99.5% accuracy. It operates 108 fitting centres, supported by more than 800 mobile technicians who are all trained to a minimum of NVQ Level 2 in Automotive Glazing.
Picture caption (left to right): Martyn Bennett, National Windscreens regional sales and marketing director with Nick Williams, general manager - RAC Accident Services.
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