The AA has signed a three year roadside assistance contract with leasing and fleet management company Lex Autolease.
The contract will support Lex Autolease’s services to around 300,000 vehicles, and begins this month.
Service in the UK will be provided by the AA’s 3,000 plus patrols and includes roadside assistance, recovery, incident management as well as European cover.
Bob Mackenzie, AA executive chairman, said: “We are delighted to be providing its valued customers with year round peace of mind at the roadside. We have invested and continue to invest heavily in our business to provide state of the art dedicated operational support in the UK”.
Tim Porter, Lex Autolease managing director, added: “We’re delighted to be entering into to this agreement with the AA. Roadside assistance is naturally a crucial part of our overall mobility offering, and this contract means we will continue to provide our customers with an excellent level of support when they need it most.”
The Lex Autolease contract win will add to the AA’s B2B business which serves approximately 10 million customers in total. Aside from fleet, leasing and hire companies, the B2B business covers three other categories.
One is an important relationship with Lex Autolease parent company Lloyds Banking Group to offer breakdown cover to added value account holders across the bank’s brands, including Lloyds, Halifax and Bank of Scotland.
In addition, the AA also serves automotive manufacturers representing close to 70% of the UK’s new car sales market, and also provides breakdown cover to insurance companies who offer the service in addition to the core insurance offer to customers.
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