Manheim has launched its new Surecheck pre-auction inspection service, aimed at offering buyers extra peace of mind.
The Surecheck service replaces Manheim’s ‘Assured’ programme, and has been developed with extensive customer engagement.
The company's vehicle inspectors carry out detailed vehicle checks on three different levels – gold, silver and bronze – covering up to 56 different points on each vehicle, such as the engine, transmission, steering and brakes.
After the vehicle inspection, a checklist is produced, which informs potential buyers about the condition of the vehicle, with detail of any components that did not pass the relevant check points.
The inspection report, including checklist, is viewable by online buyers, as well as those in the hall, with the information attached to the vehicle windscreen.
Tim Hudson, managing director of Manheim Remarketing, said: “The objective of buying a car is clearly to use it, or to sell it.
"Buyers never purchase vehicles with the aim of returning them, so our new Surecheck service provides a straightforward promise, that if there is a problem with a component that passed the specified checks, we will repair the vehicle to the customer.
"The three levels of check provide clear information and choice to our buyers, enabling them to make the right choice for their business.”
“Our great buyer services team members are experts in customer service, not necessarily masters of mechanics, so it is entirely right and proper that the problem reporting process is administered by an expert, independent company – AutoProtect Administration – which helps to provide complete transparency.”
The Manheim promise means that if there is an issue with a component that was certified as working during the pre-auction inspection, the vehicle will be repaired, so that the dealer can get on with selling the car.
From the date of vehicle acceptance, buyers now have five days to notify Manheim of an issue with a component that was certified as working during the specified checks – two days longer than it previously offered with Manheim Assured.
Customers can report any issues with a component that passed the included check points at any time – 24 hours a day, seven days a week – via a dedicated app available to Manheim customers.
Independent administration and assessment of reported problems, including re-inspection of vehicles, means that technical issues are examined by technical specialists, and ensures customers see that the process is entirely fair and transparent.
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