Kone signs incident and risk management deal with FMG

Kone, the lift and escalator firm, has signed a two-year contract with FMG. 

FMG will provide incident management services for Kone’s fleet of 1400 light commercial vehicles and passenger cars, in a bespoke service bundle which comprises 24/7/365 First Notification of Loss, UK-wide repair management, a suite of legal services and comprehensive risk management services. 

Kone selected FMG following a rigorous benchmark process, which enabled FMG to demonstrate their proven ability to optimise the entire incident management life-cycle, resulting in significant reductions in costs, incidents and downtime.

Mick Kernick, UK sourcing manager at Kone said, “We were looking for a new partner who could control the many associated costs relating to fleet incidents and downtime, particularly replacement vehicle costs, loss of use and business disruption. During a very thorough benchmark process, FMG clearly displayed an unparalleled ability to reduce total claims costs whilst delivering a consistently high standard of service for us and our many drivers.”

Harvey Stead, sales director at FMG said, “Securing this new partnership with Kone enables us to demonstrate our 30 years’ experience in optimising fleet incident management. Through our streamlined processes, expert teams and intelligent use of innovative technology we are able to control all costs, lead times and processes throughout the incident life cycle, and look forward to providing this unrivalled experience for Kone’s fleet.”