The maximum cost of an hour’s work for a garage mechanic now stands at more than £230, according to a nationwide study by automotive service and repair start-up Motoreasy.
Overall, the UK average labour rate – combining main dealers, independent workshops and fast-fit outlets – is £67 an hour.
Analysis of 6,000 garages from across the UK found that, on average, Surrey is the most expensive place to have work done to your car, with an average hourly rate of just over £81. At the other end of the scale, Scottish county Selkirkshire has the cheapest average at £49.69.
The highest individual hourly labour rate of £234 an hour was found at a prestige sportscar manufacturer’s dealership in Reading. The cheapest, offered by an independent workshop in Manchester, was just £36.
The list of the top 10 most expensive regions of the UK is dominated by areas in the south with London the second-most expensive place for labour rates behind Surrey.
Meanwhile, the list of the 10 cheapest regions features mostly Scottish and Welsh counties, indicating a clear north/south divide.
The 10 most expensive labour rates by region
Region |
Average hourly labour rate |
Surrey |
£81.07 |
London |
£77.42 |
Worcestershire |
£77.16 |
Berkshire |
£76.77 |
Buckinghamshire |
£76.65 |
Middlesex |
£75.86 |
Hertfordshire |
£75.40 |
Kent |
£74.81 |
East Sussex |
£72.72 |
Bedfordshire |
£72.35 |
The 10 cheapest labour rates by region
Region |
Average hourly labour rate |
Selkirkshire |
£49.69 |
Shetland |
£53.25 |
Inverness |
£55.81 |
Caithness |
£56.10 |
Outer Hebrides |
£56.10 |
Gwent |
£56.19 |
North Humberside |
£56.27 |
County Durham |
£56.99 |
Renfrewshire |
£57.00 |
Powys |
£58.20 |
Franchised workshops are generally more expensive, with an average UK labour rate of £99 compared with an independent garage average of £56, a difference of over 40%.
Despite the ever-increasing cost of service, maintenance and repair work in garages, Motoreasy found that more than three quarters of motorists (77%) admit they have no idea how much they pay for an hour of labour.
More than three in five (62%) say they don’t shop around to get the best price before agreeing to work and, alarmingly, nearly a third (31%) don’t even check the final bill before paying.
Female motorists are worse than men for not checking what labour rate they are paying, with more than four in five women admitting they don’t know the hourly cost at their regular garage.
Duncan McClure Fisher, Motoreasy founder, said: “Today’s drivers don’t have the time or, in many cases, the knowledge to make absolutely sure they are getting the best price from garages.
“It’s not made any easier by the fact that the cost of labour differs so vastly across the UK. Even so, anyone spending money should at least understand how much they are paying and for what.”
However the National Franchised Dealers Association (NFDA) says that the hourly price of a service is not the true way of measuring value. “The franchised dealer network has highly trained skilled engineers who place safety and the quality of service above the hourly cost," said Sue Robinson, NFDA director. "The hourly rate, measured in the motoreasy survey does not equate to final bill and is not reflective of the final cost of service.
“An unqualified engineer, charging an hourly rate, may take longer to service a vehicle as a result of not having access to the manufacturer, the specialist equipment and the added FOC services such as software updates."
In the recent Spring 2017 NFDA Consumer Attitude Survey, it was revealed that the average final service price difference between franchised dealers, independent garages and non-franchised national chains was only £20. In addition 67% of consumers thought franchised dealers represented good value for money.
Overall average labour rate by area |
Fast fit labour rate average by area |
|||
Area |
Average Labour Rate (Inc VAT) |
Area |
Average Labour Rate (Inc VAT) |
|
Surrey |
81.07 |
Aberdeenshire |
77.50 |
|
London |
77.42 |
Gloucestershire |
77.50 |
|
Worcestershire |
77.16 |
Bedfordshire |
77.50 |
|
Berkshire |
76.77 |
Gwent |
77.50 |
|
Buckinghamshire |
76.65 |
Shropshire |
77.50 |
|
Middlesex |
75.86 |
Somerset |
77.50 |
|
Hertfordshire |
75.40 |
Worcestershire |
77.50 |
|
Kent |
74.81 |
Staffordshire |
76.33 |
|
East Sussex |
72.72 |
Dorset |
75.75 |
|
Bedfordshire |
72.35 |
Northamptonshire |
75.75 |
|
Oxfordshire |
71.79 |
East Sussex |
74.86 |
|
Essex |
71.72 |
West Glamorgan |
74.50 |
|
Wiltshire |
70.70 |
Hertfordshire |
74.40 |
|
Hampshire |
70.63 |
Avon |
74.37 |
|
West Midlands |
69.06 |
Cumbria |
74.00 |
|
Gloucestershire |
68.96 |
Dumfries and Galloway |
74.00 |
|
Suffolk |
67.94 |
Stirlingshire |
74.00 |
|
Cheshire |
67.32 |
Leicestershire |
74.00 |
|
Tyne and Wear |
66.76 |
West Midlands |
73.57 |
|
Northamptonshire |
66.22 |
Essex |
73.52 |
|
Dorset |
65.96 |
South Yorkshire |
72.14 |
|
Lincolnshire |
65.85 |
South Glamorgan |
71.35 |
|
Shropshire |
65.44 |
Hampshire |
71.31 |
|
Somerset |
65.35 |
London |
71.04 |
|
Avon |
64.85 |
Middlesex |
70.56 |
|
Angus |
64.42 |
Derbyshire |
70.40 |
|
Dumfries and Galloway |
63.74 |
Wiltshire |
70.33 |
|
Derbyshire |
63.67 |
Kent |
70.28 |
|
Cleveland |
63.58 |
West Yorkshire |
70.14 |
|
North Yorkshire |
63.37 |
Berkshire |
69.76 |
|
Midlothian |
63.37 |
Suffolk |
69.60 |
|
Ayrshire |
62.90 |
Norfolk |
69.60 |
|
Norfolk |
62.88 |
Oxfordshire |
69.60 |
|
South Yorkshire |
62.87 |
North Yorkshire |
68.57 |
|
Leicestershire |
62.82 |
North Humberside |
68.00 |
|
Nottinghamshire |
62.57 |
Lincolnshire |
68.00 |
|
Devon |
62.50 |
Cambridgeshire |
67.76 |
|
Lanarkshire |
62.43 |
Buckinghamshire |
67.67 |
|
Cambridgeshire |
62.26 |
Clwyd |
67.50 |
|
Staffordshire |
62.06 |
Midlothian |
66.80 |
|
Cornwall |
61.80 |
Devon |
66.74 |
|
Lancashire |
61.64 |
Inverness |
66.74 |
|
Clwyd |
61.41 |
Surrey |
66.52 |
|
West Glamorgan |
61.07 |
Nottinghamshire |
66.36 |
|
Herefordshire |
60.84 |
Cheshire |
66.28 |
|
Merseyside |
60.64 |
Lancashire |
65.37 |
|
West Yorkshire |
60.62 |
Angus |
65.00 |
|
Aberdeenshire |
60.48 |
County Durham |
65.00 |
|
Fife |
60.44 |
Tyne and Wear |
65.00 |
|
Stirlingshire |
60.21 |
Cornwall |
65.00 |
|
Perthshire |
59.59 |
Cleveland |
65.00 |
|
Belfast |
59.06 |
Lanarkshire |
64.00 |
|
Cumbria |
58.59 |
Merseyside |
63.71 |
|
South Glamorgan |
58.29 |
Renfrewshire |
60.53 |
|
Powys |
58.20 |
Ayrshire |
55.99 |
|
Renfrewshire |
57.00 |
Fife |
55.99 |
|
County Durham |
56.99 |
Perthshire |
55.99 |
|
North Humberside |
56.27 |
Belfast |
54.00 |
|
Gwent |
56.19 |
Grand Total |
69.52 |
|
Outer Hebrides |
56.10 |
* |
||
Caithness |
56.10 |
|||
Inverness |
55.81 |
|||
Shetland Islands |
53.25 |
|||
Selkirkshire |
49.69 |
|||
Grand Total |
67.14 |
Independent labour rate average by area |
Franchised labour rate average by area |
|||
Area |
Average Labour Rate (Inc VAT) |
Area |
Average Labour Rate (Inc VAT) |
|
Surrey |
69.02 |
London |
127.16 |
|
London |
68.32 |
Middlesex |
126.88 |
|
Middlesex |
66.74 |
Surrey |
121.34 |
|
Berkshire |
66.42 |
Buckinghamshire |
109.02 |
|
Hertfordshire |
65.77 |
Cheshire |
107.85 |
|
Buckinghamshire |
65.67 |
Hertfordshire |
107.65 |
|
Bedfordshire |
65.04 |
Essex |
107.28 |
|
East Sussex |
63.64 |
Kent |
106.60 |
|
Kent |
62.86 |
Berkshire |
106.37 |
|
Hampshire |
62.07 |
West Midlands |
104.75 |
|
Worcestershire |
61.68 |
Hampshire |
104.28 |
|
Essex |
61.28 |
Gwent |
103.73 |
|
Oxfordshire |
60.20 |
Oxfordshire |
103.70 |
|
Belfast |
58.34 |
Shropshire |
103.37 |
|
Dorset |
57.90 |
Wiltshire |
102.99 |
|
Wiltshire |
57.88 |
Worcestershire |
102.91 |
|
Gloucestershire |
57.76 |
Somerset |
102.71 |
|
Dumfries and Galloway |
57.69 |
East Sussex |
101.34 |
|
Northamptonshire |
57.67 |
Merseyside |
100.84 |
|
Outer Hebrides |
56.10 |
Aberdeenshire |
99.73 |
|
Cheshire |
55.78 |
Suffolk |
99.30 |
|
Avon |
55.66 |
Gloucestershire |
98.91 |
|
Cambridgeshire |
55.07 |
Staffordshire |
97.93 |
|
Staffordshire |
55.03 |
Dorset |
97.80 |
|
West Midlands |
54.98 |
South Glamorgan |
97.74 |
|
Aberdeenshire |
54.96 |
Derbyshire |
96.90 |
|
Derbyshire |
54.91 |
Leicestershire |
95.85 |
|
Clwyd |
54.70 |
Nottinghamshire |
95.78 |
|
Perthshire |
54.60 |
Tyne and Wear |
95.43 |
|
Leicestershire |
54.32 |
Avon |
95.08 |
|
Somerset |
54.26 |
West Glamorgan |
94.13 |
|
Suffolk |
54.19 |
Herefordshire |
94.11 |
|
Cornwall |
53.78 |
Devon |
94.08 |
|
Shetland Islands |
53.25 |
Lincolnshire |
93.73 |
|
Devon |
53.10 |
West Yorkshire |
92.96 |
|
North Yorkshire |
52.90 |
North Yorkshire |
92.40 |
|
Nottinghamshire |
52.88 |
Cambridgeshire |
92.29 |
|
Caithness |
52.80 |
Norfolk |
91.45 |
|
Midlothian |
52.57 |
Lancashire |
91.37 |
|
Tyne and Wear |
52.43 |
Angus |
91.20 |
|
Lanarkshire |
52.14 |
Northamptonshire |
90.60 |
|
Gwent |
52.09 |
South Yorkshire |
89.98 |
|
Shropshire |
51.95 |
Midlothian |
89.50 |
|
County Durham |
51.93 |
Fife |
88.41 |
|
Ayrshire |
51.68 |
Bedfordshire |
86.53 |
|
Lancashire |
51.67 |
Lanarkshire |
86.30 |
|
West Yorkshire |
51.55 |
Clwyd |
85.51 |
|
North Humberside |
51.53 |
Ayrshire |
84.69 |
|
Merseyside |
51.23 |
Cornwall |
84.26 |
|
South Glamorgan |
51.23 |
Cumbria |
82.96 |
|
Herefordshire |
51.14 |
Cleveland |
82.83 |
|
Angus |
50.97 |
Renfrewshire |
80.90 |
|
West Glamorgan |
50.91 |
Dumfries and Galloway |
79.80 |
|
South Yorkshire |
50.90 |
Inverness |
77.30 |
|
Fife |
50.88 |
Stirlingshire |
76.30 |
|
Norfolk |
50.85 |
North Humberside |
74.10 |
|
Lincolnshire |
50.72 |
Perthshire |
74.10 |
|
Powys |
50.40 |
Belfast |
72.00 |
|
Inverness |
49.53 |
Selkirkshire |
71.83 |
|
Stirlingshire |
49.33 |
County Durham |
69.96 |
|
Renfrewshire |
48.43 |
Caithness |
66.00 |
|
Cleveland |
46.69 |
Powys |
66.00 |
|
Cumbria |
46.30 |
Grand Total |
99.03 |
|
Selkirkshire |
44.58 |
|||
Grand Total |
56.91 |
Major Service - 03/05/2017 11:32
SMR costs, excluding tyres, have actually been falling for a number of years. Whilst of some interest this is also a survey of retail labour rates, with most retail customers being primarily interested in the job cost/headline figure and not labour rate. At the risk of stating the obvious fleet rates agreed with franchised dealerships are considerably lower and have remained fairly consistent in recent years.