Three years on from the Dartford Crossing toll booths being removed, a poll of 20,000 has revealed being given ‘more time to pay’ is the number one demand from motorists using the bridge and tunnels.

With more than 3.5 million fines issued to drivers who failed to pay the charge between the booths being axed in November 2015 and November 2016, it would appear that many are simply forgetting to settle-up before the deadline – midnight on the day after travel – rather than deliberately attempting to dodge the tariff, suggests airport parking firm Airport Parking & Hotels, which carried out the poll.

It revealed more than 60% of those taking part believe extending the payment deadline would improve their experience, followed by 20% citing ‘new and improved signage with clear instructions on how to pay’.

Just 15% of those taking part called for a return to payment booths at the crossing itself. However, only 3% of those who voted believe the new booth-free system is working well.

Meanwhile, 2% wanted leaflets and reminders, while 1% wanted more national coverage to make them aware of changes.

What would improve the Dartford Crossing toll system?

Results

New and improved signs with clear instructions on how to pay

20% (4,004)

More time to pay the charge (currently midnight the following day)

60% (12,169)

Return to tolls being collected by staff at the bridge

15% (2,957)

The ‘new’ system works fine and drivers need to take responsibility

3% (555)

More national and local press coverage

1% (280)

Leaflets sent with other DVLA reminders

2% (308)

Results of poll taken by more than 20,000 users on APH.com (09/11/2017). 

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