End-to-end incident management service launched by AX

Mobility and incident management company AX has launched AX Motor Assist, a new, technology-driven end-to-end incident management service for fleet and leasing companies and their customers.

AX Motor Assist will offer a 360 suite of incident support services to its partners from windscreen repairs to vehicle repair solutions and handling write-offs. 

Underpinning its ‘multi-customer’ approach, AX says that its new automated platform improves the customer journey and boosts efficiency, benefitting the driver, corporate customer and fleet and leasing partners.

Easily tailored in line with a partner’s business priorities, the technology delivers a step-by-step customer journey that aims to simplify the handling of complex incidents for all parties.

Mark Young, AX’s fleet and leasing account director, said: “With the launch of AX Motor Assist, we can offer fleet and leasing companies a complete outsourced incident management and mobility services solution.

“The aim is to minimise vehicle and driver disruption following an incident and provide a class-leading repair and mobility solution whilst ensuring costs are effectively managed and controlled.”

AX Motor Assist also offers services and products that will help protect fleets, including DVLA licence checks, web-based driver risk assessments, in-vehicle driver safety training, fleet safety audits, and management workshops.