Pandemic accelerates digital transformation among UK fleets

Three-quarters (74%) of UK fleets have adopted more digital solutions since the start of the COVID-19 pandemic, new research has revealed.

A pan-European study conducted by Webfleet Solutions among 1,050 fleet decision-makers found that in the UK, smaller fleets of up to 50 vehicles led the charge, accounting for 80% of the technology adopters.

Electronic signature tech (60%) topped the list of the new digital solutions, followed by mobile apps (50%) and digital document systems, such as paperless invoicing (44%).

In every case, the uptick in digitisation was found to have helped their businesses deal with the pandemic.

Beverley Wise, sales director UK and Ireland at Webfleet Solutions, said: “COVID-19 continues to have a dramatic impact on the way we live and work, making operational flexibility, smart customer interactions, risk management and cost control more important than ever.

“SME businesses, in particular, have had the agility to respond quickly to the ever-changing commercial landscape and have recognised the vital role that technology can play in overcoming the financial and logistical challenges – improving the efficient flow of information, supporting remote working and minimising person-to-person interactions.”

The drive to increase efficiency was found to be top reason for UK fleets adopting more digital solutions, cited by more than half (55%) of those surveyed, closely followed by efforts to reduce the spread of infection (51%) and a continued commitment to sustainability (49%)

Of those that haven’t adopted more digital solutions, 28% cited cost as a barrier, 28% said they had enough in place, while 22% said they lacked the time or resources to implement new systems.

Read an overview of the findings.