Grosvenor Leasing has restructured its team to support its growth plans and enhance the customer experience for fleets.

The vehicle leasing company, which was ranked 20th in last year’s FN50, with a risk fleet of 10,777 cars and vans, has seen its fleet size increase by 20% following three years of record sales.

Following that sales success, it has now created a new client services division, which will augment existing client communications and workflow.

The newly expanded business development team, which now spans the whole of the UK, will drive sales and growth by identifying and developing relationships with new customers, it says.

Lee Brown (pictured), managing director of Grosvenor Leasing, explained: “We have experienced record growth over the past three years, and we have ambitious plans for further expansion, so the restructure is a vital cog in achieving our aims.

“Crucially, while we are investing heavily in technology, it will not be at the expense of our person-centred approach, as we want more face-to-face time and better communications with customers, enhancing service.

“Our success stems from being a people-centric business, so our customers will also benefit.”

Brown says that fleet operators have come through “tough times” and still face “substantial challenges” navigating their way through the next few years.

“This restructure will provide a dedicated extra layer of service as well as offer a richer customer experience,” he added.

“In the face of these challenges, the client services team will proactively work with customers to devise alternative strategies from their holistic suite of solutions, including fleet management, salary sacrifice and EV transition support, tapping into their combined 70 years of fleet experience.”

Kettering-based Grosvenor Leasing was named Leasing Company of the Year (up to 20,000 vehicles) at the Fleet News Awards 2024.