Drivers want recalls actioned by mobile technicians, says AA

The AA’s Business Services’ research shows that drivers want technicians to visit them in case of a recall, and have called for swift action to do so.

Its Populus Driver Panel data shows that more than half (57%) of drivers would like another option to taking a recalled vehicle to the dealership, while three fifths (61%) would be more likely to act on a recall notice with a delivery and collection service.

Just over half (53%) would be more likely to respond if a technician could come to their home or workplace. 

Stuart Thomas, director fleet & SME services at the AA, said: “The message for fleet operators, manufacturers and finance companies is clear.

“Drivers want to do the responsible thing and respond to a recall, but more than half (57%) feel it is an inconvenience.

“A worrying one in 16 (6%) admit to ignoring a recall notice, although the true number might be even higher.”

Driver and Vehicle Standards Agency (DVSA) figures suggest one in 13 cars in the UK is subject to an outstanding recall notice. With many of the country’s almost 35m cars registered to finance houses, fleet companies or businesses.

Three quarters of drivers in the AA poll (75%) said they were familiar with the recalls process, two-fifths (42%) admitted they didn’t know how to check for a recall on their vehicle. 

Thomas continued: “Unsurprisingly, it is younger drivers who have the lowest knowledge of the recall process and who are demanding the highest levels of flexibility in responding to any issues.

“Fleet operators and finance houses should also take note that female drivers are more likely to delay contacting the manufacturer to arrange a repair and have a higher preference for convenience in servicing location, with 56% more likely to act if a technician could come to them.”