Hertz adopts new approach to repair pricing

Hertz has launched new software across UK and Europe, with the aim of giving customers more accurate, transparent pricing for vehicle return repairs.

The new damage matrix data service was developed with Audatex and is powered by Solera’s vehicle database to support rental car companies in providing a clear breakdown of costs. Bills will be closed off in the presence of the customer upon return of the vehicle, as required by Leaseurope, the European Federation of Leasing Company Associations, Code of Practice.

Paul Sykes, European maintenance director at Hertz said: “Hertz puts its customer at the heart of everything it does, and we have made major investments in the latest technology to ensure that any damage can be accurately priced and shared in a completely transparent way.

“The Audatex damage matrix solution has proven successful in providing a consistent, fair and impartial approach for damage assessment upon rental return at the counter."

Hertz has deployed its new system across Europe. It is synchronised with vehicle manufacturer data from 14 countries and can identify 200 parts on a vehicle, including exteriors and interiors.

Tom Hart, head of client relationships at Audatex, said: “End-of-contract charges are a big challenge for rental companies and consumers alike. 

“We have worked in collaboration with Hertz to build a seamless, integrated solution that provides the most accurate, transparent and fair result for both Hertz and the end consumer.

“Hertz has led the industry in trialling this approach and have already seen the benefits.”