ChargePoint targets 100% EV charger uptime

ChargePoint is targeting 100% uptime with its electric vehicle (EV) chargers by investing in predictive analytics and 24/7 proactive monitoring.

It is also planning to use machine learning models lead initiatives that are designed to provide accessible and reliable EV charging.  

Furthermore, the company is introducing training programme to certify electrical contractors that install EV charging infrastructure.

“Accessible, reliable EV charging plays a critical role in the ongoing shift to electric mobility, and our Network Operations Center is prepared to ensure reliability at scale in support of EV adoption.” said Rick Wilmer, chief operating officer at ChargePoint.

“We believe that our methodology of calculating uptime is the most transparent in the industry, and the most relevant to drivers which provides us with the necessary benchmark to build upon.

“We are improving the charging experience across the entire ecosystem – network, installer, site host, and app user – to ensure every driver who needs a charge has the best possible charging experience.” 

While uptime is a key measure of charging reliability, the EV charging industry has not yet adopted a standard measurement for uptime, says ChargePoint.

It generally measures station uptime as the portion of time each individual charging port can dispense energy, as a driver pulling in for a charge would expect, not averaged across a bank of charging stations at a single address.

Today, ChargePoint delivers approximately 96% uptime on average across its 243,000-strong public network in North America and Europe, and for ChargePoint Assure customers, ChargePoint provides a 98% annual station uptime guarantee.