Michelin has upgraded its ONCall breakdown assistance service with the launch of a geolocation app and a new pay-as-you-go facility.
Michelin ONCall began as a pilot in the UK and North America, and on the back of its success, is being extended to a further 34 European
countries.
The app can be used across the UK and Ireland and is designed to help commercial vehicle drivers access roadside assistance without the potential inaccuracy of trying to pinpoint their location.
It uses geolocation technology to link truck, bus and coach drivers with an emergency tyre replacement service.
Upon opening the app, users are required to enter their details before the app automatically transmits their location to a UK-based call centre.
When users then phone the ONCall team, staff already know their precise location and can arrange for the closest Michelin Service Pro to attend.
Andrew Evans, Michelin’s emergency roadside services manager, said: “The ONCall app can be used by fleets and businesses of all sizes, with its pay-as-you-go facility meaning operators don’t need to have a pre-existing facility in place to request emergency roadside assistance.
“Traditional breakdown services also rely upon a driver relaying their location to a call centre, which then passes the job to a tyre dealer.
"With the app now pinpointing the location for us, we can get help to exactly where it’s needed fast.”
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