Gain’s inspection software ‘reduces driver disputes’ for CD Auction Group

Gain Solutions’ inspect and collect inspection software has "reduced driver disputes" for CD Auction Group.

CD Auction Group has been working with Gain Solutions for a number of years to offer an inspect and collect service to leasing company clients.

Andy Brown, managing director of CD Auction Group, said: “From speaking to customers, we recognised there was a clear gap in the market for a better quality service with experienced vehicle inspectors and a properly integrated collection network.

"Damage is being missed, costing the industry money and leading to disputes with drivers and fleet managers.

“So to alleviate this problem, we partnered with Gain Solutions to provide accurate vehicle inspections and rapid collection of vehicles.

"One key aspect has been to use only fully trained, ex-bodyshop staff, to carry out the service - and not drivers who have received some damage inspection training.”

Gain Solutions developed a stand-alone handheld mobile system, designed to produce fully costed inspection reports, supported by images and signature capture.

All inspection reports are uploaded through an online portal where they can be viewed instantly.

The whole process is linked to CD Auction Group’s online platform so vehicle collections can be completed within two hours of the inspection.

Gain Solutions' managing director Marcus Blakemore said: “Our collaboration with CD Auction Group has made a real difference in capturing previously unreported and unchargeable damages.

“Previously we found that the quality of inspections was poor, causing a number of issues with end of life damage charges.

"As our inspectors have extensive bodyshop experience so are able to pick out previously missed damages and suggest repairs.

“Over almost 20 years, we have watched how others offered inspect and collect services and we’ve built on their efforts.

"Our web-based platform allows businesses to tailor recharges to their clients.

"It also produces clear details on end of lease damages, helping our clients, like CD Auction Group and their customers better understand the damage that has been caused by drivers.”