Millett-Kirkham has invested in Mandata TMS Go! and reported “significant improvements” in job visibility and paperwork processing.
The Tipton-based specialist, which operates a small fleet of commercial vehicles has integrated TMS Go! into frontline operations, rolling-out the system across the business to drive improvements and achieve efficiencies.
The five-strong driver team, which usually works remotely, has reported seeing “significant improvements” in job visibility and the simplified processing of paperwork since the technology’s deployment. It is also benefiting from easier planning and faster pricing of jobs.
Co-owner and director Amy Millett-Kirkham Shaw says that she processes between four and 10 delivery jobs a day through the system.
This is enabling drivers, who can access the technology via smartphones, to see at a glance their daily schedule, note any late changes to planned drops, or file and return paper work while out and about on jobs.
Shaw said: “TMS Go! is an effective tool for our business. We are constantly looking for smarter, more effective ways to reduce costs, streamline and automate daily processes, and improve overall customer service levels.
“It’s definitely providing us with increased flexibility, enabling drivers in particular to see what’s happening across the business on a daily basis.
"This helps us to be far more responsive, driving up quality standards in the process. It’s helping our business to adapt and grow in a very fluid and competitive industry sector.”
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