Zego and Synectics Solutions automate fight against insurance fraud

Commercial motor insurer Zego is automating its fraud detection to enable it to rapidly screen all policies with Synectics Solutions’ National SIRA - a syndicated database of cross-sector customer risk intelligence - to improve fraud detection rates and significantly reduce the amount of time spent on manual processing and investigations.

Working with Synectics Solutions is part of Zego’s long term strategy to leverage analytics, AI and syndicated data to enhance customer journeys and to support the motor insurance industry’s fight against fraudulent activity.

Sten Saar, CEO of Zego, said: “We have always had a zero-tolerance policy to fraud and as we grow, we want to leverage every tool at our disposal to maintain this stance. Which is exactly why this partnership with Synectics Solutions is so important.

“Using National SIRA to automate policy screening isn’t just a way for us to improve and streamline our own processes, it’s also a way for us to collaborate with the insurance industry as a whole – to share insights and help more of our customers minimise their risk. This is something we simply can’t get from other suppliers.”

The partnership with Synectics Solutions will allow Zego to adopt different fraud screening strategies – in the future incorporating point of quote screening - depending on product type, changing fraud trends, and risk appetite, it said.

Zego will share their fraud data with the 100 plus National SIRA members and gain access to some of the datasets such as integrated alerts from National Vehicle Crime Intelligence Service (NaVCIS), enhancing its commitment to customer support including its Risk Management Academy, which supplies behavioural insight to help fleet managers and drivers cut insurance claims.

Murray Raw, head of business development at Synectics, said: “Our partnership with Zego is a natural fit.

“This is a great opportunity to work with a likeminded company: one that sees the value in using data, is committed to fighting fraud, and wants to make insurance accessible to niche markets. We’re looking forward to growing our relationship further, while reducing fraud together.”