Tusker extends incident management contract with FMG

A long-standing incident management contract with FMG has been extended for Tusker’s salary sacrifice customers and drivers.

FMG’s solution includes 24/7 driver support, repair management and uninsured loss recover for more than 19,000 vehicles, including more than 10,000 electric vehicles (EVs), as well as access to live data, repair updates and claims tracking through an online portal.

Tusker said it decided to extend the agreement with FMG due to the high-quality consumer orientated experience and the strength of FMG’s repair network for all fuel types, but most importantly for its EV capabilities.

Tusker’s electric fleet is growing significantly with more than 75% of orders and in excess of 50% of its fleet being fully electric, which makes it essential that their repair network capabilities are market leading in this area.

Kit Wisdom, operations director at Tusker, said: “Through our partnership with FMG we have made our customers’ lives even simpler by removing the hassle, time and admin associated with managing incidents.

“We love getting people into greener cars and as demand grows for EVs and hybrids, our partnership with FMG ensures that together we can provide all the support our customers need.

“As our partnership enters its second decade, we continue to be delighted by FMG’s commitment to innovation and investment in new solutions to improve our customers’ experience and support their journey to electrification.”

Dave Parry, commercial director at FMG, added: “With such strong growth in both the salary sacrifice and EV markets and a clear shift from asset management to mobility management, there has never been a greater requirement for flexible solutions configured to meet every customer’s unique requirement.

“Tusker has its finger firmly on the pulse of evolution within the mobility sector and we’re excited by the opportunity to further demonstrate our ability to deliver truly flexible solutions to meet the precise needs of salary sacrifice drivers of all fuel types.

“It’s clear that our two businesses share the same passion for providing excellent customer service and we look towards the next stage of our partnership with excitement.”